Refund and return policy

The Policy envisages the terms and conditions under which: 

(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) a refund may be obtained for goods purchased by you, subject to certain conditions ;
(c) you may cancel orders for goods purchased by you within a stipulated period of time”

It is important to note while the Company makes best efforts to ensure that returns, refunds, and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.


What I can return and when?

(a) You receive an expired product
(b) You receive a product that is different from what you ordered
(c) You receive a product that looks different from how it appeared on the product page
(d) If the product is damaged in anyways


Conditions for returning products

(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.

To raise a dispute, please send an email to biospicecart@gmail.com. Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 2 days of receipt of the product. Disputes registered after 2 days of delivery shall be entertained at the sole discretion of the seller of the product. If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.”